Ohajiki
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Payment
Shipment
Items will be delivered via express mail service (EMS).
Shipping costs are included in the item price.
We pack items with care to ensure your ease of mind.
Items will be shipped within 5 business days of confirmation of payment. Please understand that each and every item is made by hand, so in some cases, shipment may require extra time.
We will contact you via email.
A tracking number will be sent to you via email after the item has been shipped.
The arrival date may differ by country and region. (Please see here)
Your item will subject to EMS shipment compensation.
(Items totaling over 200,000 Japanese Yen will not be shipped via EMS.)
Return Policy
We do not accept any cancellations, returns or exchanges after the final order has been made.
Furthermore, we are not liable for any defects, damages, returns, or exchanges after the receipt of the shipment (except during shipment).
We offer item exchange in the case of mispackaging on our part.
Damage(s) to your item incurred during shipment are covered by compensation, so please be sure to contact us via the contact form on our website including your name, order number, product name and a picture of the damage within 5 days of delivery.